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Shipping Conditions (for Thailand only)
1. Your items will be dispatched to the courier within 7-10 working days after we have received your order.
2. For stand-up paddle boards (SUP) and raceboards, due to their large size and shipping difficulty, please contact us to learn about shipping policy before making a purchase.
3. Customers can arrange their own shipping method for any board (surf, sup, race, and foil) without incurring any shipping cost from our shop. To do this, select “In-store pickup” when making a board purchase. The third-party shipment service must be arranged by the customer to pick up the item within our office hours only (Monday-Friday, between 08.00-12.00 and 13.00-17.30). Our shop will not be liable for any loss or damage occurred to the item in customer’s own shipping method. Please contact us for more information.
4. We may not be able to ship to certain provinces due to force majeure clauses such as epidemics, pandemics, or natural disasters, etc.
Shipping Conditions (for International Shipping Only)
1. Your items will be dispatched to the courier within 7 working days after we have received your order.
2. We can only ship small parcels at this time (e.g. small accessories, fins, leashes, wax, or T-shirts).
3. We use registered postal service for deliveries. We expect regular delivery of 2-4 weeks. Alternatively, please contact us directly if you wish to use an express shipping service i.e, DHL, FedEx, etc.
4. Unfortunately, at this time we cannot accept orders for Central or South America.
Check and Inspect
Check and inspect all surfboards upon delivery for damages to the outer/inner packaging and the board prior to signing the delivery receipt.
When receiving your delivery, we recommend that you inspect the packaging and the packaged goods to ensure no damage has occurred during transit. Once you have signed for the delivery, you are confirming that the goods have been delivered in good condition. If the goods are damaged during transit, make sure to clearly identify this on the delivery receipt. Failure to do so will prevent you from claiming for damaged goods while in transit. As an example, note any crease, bend or tear visible on the packaging. i.e. “All boxes have visible damage” should be written on the delivery receipt.
Contact and Returns
Contact Customer Service a for case-by-case evaluation, who will help coordinate with your local repair shop and issue an invoice credit. If the damage is severe or irreparable, SSW will issue you a Return Authorisation Number and will coordinate the pickup of the damaged item.
Returns are not allowed without an issued Return Authorisation number from SSW. Items returned to SSW without a Return Authorisation number will be denied.
All damages need to have a photo of the damage and serial number from the bottom of the board. Please have this ready before you call customer service.
Return to your cart.
